Machine Shipping

We offer freight shipping on all equipment to the 48 contiguous United States in addition to local hand delivery and installation in Florida only.

Each machine is carefully secured to the pallet and protected with exterior cardboard or plywood. When you receive your machine, if the exterior packing looks damaged please unpack the machine before signing for the shipment. If you see any damage to the machine, please notate it clearly on the BOL before signing and notify us immediately. If you do not notate damage on the BOL and accept the shipment, our shipping insurance will not reimburse us.

If your machine arrives with heavy damage, please reject the delivery and contact us immediately.

Warranty

Slush Plus offers a 30-day parts and labor warranty on all refurbished equipment sold unless explicitly stated otherwise. New equipment comes with a 1 year parts and labor warranty and 5 year compressor warranty. If the machine’s original manufacturer warranty is still in effect, it will supersede our warranty. In the event a machine needs a warrantied repair, it must either be shipped back to our facility at the buyer’s expense or repaired at the buyer’s location by a qualified repair technician. How warranty repairs are performed is at the sole discretion of Slush Plus or the manufacturer of new equipment. Any repairs done by a third party must first be explicitly approved in writing by Slush Plus before service is performed or the repairs will not be covered under our warranty. The warranty period starts on the day we ship the machine to you.

All of our machines go through a rigorous inspection and refurbishing process. All machines are tested and verified 100% operational at the time of shipping the machine to you.

Our warranty does not cover:

• User negligence or damage caused by use of the machine in an unsafe or incorrect manner.

• Work or repairs done by a third party that has not been approved by Slush Plus in writing.

• Wearable parts to include seals, gaskets, scraper blades, and all tune-up kit parts. These parts must be replaced regularly per manufacturer specifications as part of normal user maintenance of the machine.

• Shipping damages (covered by a separate insurance policy). If your machine arrives damaged, it must be noted clearly on the BOL before signing and we must be notified within 24 hours. If the machine arrives with apparent heavy damages, we recommend you do not accept the shipment and notify Slush Plus immediately.

Returns

In the unlikely event you would like to return your machine, we accept returns within 30 days of purchase. Return shipping and shipping insurance are the sole responsibility of the buyer. If you return a machine and it arrives damaged due to improper packing, we will not accept the return.